Terms of Service

CREAV TERMS OF SERVICE
Last Updated: June 12, 2026

PLEASE READ THESE TERMS OF SERVICE ("TERMS") CAREFULLY. BY CREATING AN ACCOUNT OR USING CREAV'S SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.

1. PLATFORM DESCRIPTION
creavio ("Platform," "we," "us," "our") provides a software-as-a-service platform that enables creative professionals ("Creators") to build portfolio websites, manage bookings, deliver client galleries, send invoices, manage contracts, and operate their creative businesses. creavio is a technology platform only. We do not provide, endorse, or guarantee any creative services offered by Creators on the Platform.

2. USER-GENERATED CONTENT & RESPONSIBILITY
2.1. Creator Content. Creators are solely responsible for all content they upload, publish, or distribute through the Platform, including but not limited to photographs, videos, text, graphics, logos, and other media ("Creator Content").
2.2. Ownership. creavio does not claim ownership of any Creator Content. By uploading content, Creators grant creavio a limited, non-exclusive, worldwide license to host, display, and distribute the content solely for the purpose of operating the Platform.
2.3. Content Responsibility. Creators represent and warrant that they own or have obtained all necessary rights, licenses, consents, and permissions for all Creator Content. creavio is not responsible for verifying ownership, licensing, or legality of Creator Content.
2.4. No Endorsement. The presence of Creator Content on the Platform does not constitute creavio's endorsement, sponsorship, or recommendation of the Creator, their services, or their content. creavio does not verify the authenticity, quality, or legality of Creator Content.

3. INTELLECTUAL PROPERTY & COPYRIGHT
3.1. Creator IP. Creators retain full ownership of their intellectual property. creavio's license to Creator Content is limited to Platform operation and terminates upon content removal or account deletion.
3.2. Third-Party IP. Creators must not upload content that infringes upon the intellectual property rights of any third party. This includes but is not limited to copyrighted photographs, trademarked logos, and proprietary designs belonging to others.
3.3. Site Import Tool. creavio's site import feature is a technical tool that downloads images from URLs provided by the Creator. creavio does not verify copyright ownership of imported content. Creators bear full responsibility for ensuring they have the legal right to import and use all content. The import tool's Content Ownership Disclaimer must be accepted before use.
3.4. AI-Generated Content. Creators must disclose all AI-generated or substantially AI-altered content per creavio's AI Content Policy. Misrepresenting AI-generated images as authentic photography, particularly in the context of selling services, may constitute fraud and is grounds for account termination.

4. DMCA COMPLIANCE
4.1. creavio is a service provider under the Digital Millennium Copyright Act (17 U.S.C. 512). We have designated a DMCA agent and will respond to valid takedown notices in accordance with the DMCA.
4.2. Upon receiving a valid DMCA takedown notice, creavio will expeditiously remove or disable access to the allegedly infringing content and notify the affected Creator.
4.3. Creators may submit a counter-notification if they believe content was removed in error. creavio will follow the DMCA counter-notification procedures, including the 10-14 business day waiting period.
4.4. Repeat Infringers. creavio will terminate accounts of users who are repeat copyright infringers.

5. LIMITATION OF LIABILITY
5.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREAV SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
(a) ANY CREATOR CONTENT UPLOADED TO OR DISTRIBUTED THROUGH THE PLATFORM;
(b) ANY DISPUTE BETWEEN A CREATOR AND THEIR CLIENTS;
(c) ANY CLAIM OF INTELLECTUAL PROPERTY INFRINGEMENT RELATED TO CREATOR CONTENT;
(d) UNAUTHORIZED ACCESS TO OR ALTERATION OF CREATOR DATA;
(e) ANY THIRD-PARTY CONDUCT ON THE PLATFORM.
5.2. CREAV'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY THE CREATOR TO CREAV IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
5.3. WARRANTY DISCLAIMER. THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CREAV DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CREAV DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION ON THE PLATFORM. USE OF THE PLATFORM IS AT YOUR SOLE RISK.

6. INDEMNIFICATION
Creators agree to indemnify, defend, and hold harmless creavio, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including attorneys' fees) arising from:
(a) Creator Content, including any claim that Creator Content infringes third-party rights;
(b) Creator's use of the Platform in violation of these Terms;
(c) Creator's breach of any representation or warranty in these Terms;
(d) Creator's violation of any applicable law or regulation;
(e) Any dispute between Creator and their clients or other third parties.

7. SAFE HARBOR PROVISIONS
7.1. creavio operates as a neutral technology platform. We do not direct, control, or supervise Creator Content.
7.2. creavio qualifies for safe harbor protection under Section 230 of the Communications Decency Act (47 U.S.C. 230) as an interactive computer service that does not create or develop third-party content.
7.3. creavio qualifies for safe harbor protection under the DMCA (17 U.S.C. 512) as a service provider that does not have actual knowledge of infringing activity and acts expeditiously to remove infringing content upon notification.

8. DISPUTE RESOLUTION AND ARBITRATION

8.1. Disputes Between Creators and Clients. creavio is not a party to any agreement between Creators and their clients. Disputes arising from creative services, deliverables, payments, contracts, or other matters between Creators and clients must be resolved directly between those parties. creavio has no obligation to mediate, arbitrate, or adjudicate such disputes.

8.2. Informal Resolution. Before filing any claim against creavio, you agree to attempt to resolve it by emailing legal@creav.io with a written description of the dispute and your requested resolution. creavio will respond within 30 days. If the dispute is not resolved within 60 days, either party may proceed to arbitration.

8.3. Binding Arbitration. Except as set forth in Section 8.5, any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration shall take place in the State of Virginia (or by video/phone at either party's election for claims under $10,000). The arbitrator's decision is binding and may be entered as a judgment in any court of competent jurisdiction. Each party bears its own attorneys' fees and costs except as awarded by the arbitrator.

8.4. CLASS ACTION WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOTH YOU AND CREAV WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE BASIS. YOU MAY BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY. THIS WAIVER MEANS YOU CANNOT PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST CREAV.

8.5. Exceptions to Arbitration. Either party may bring an individual action in small claims court. Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent imminent harm to intellectual property rights, confidential information, or data security. Nothing in this section waives either party's right to file a complaint with a government agency.

8.6. Opt-Out. You may opt out of the arbitration agreement by emailing legal@creav.io within 30 days of first accepting these Terms. Your opt-out notice must include your name, email address, and a clear statement that you are opting out of the arbitration agreement. If you opt out, you and creavio agree to resolve disputes exclusively in the state or federal courts in Virginia.

9. ACCOUNT TERMINATION
creavio reserves the right to suspend or terminate any account at any time for violations of these Terms, including but not limited to:
(a) Uploading infringing content;
(b) Misrepresenting AI-generated content;
(c) Fraudulent activity;
(d) Repeat DMCA violations;
(e) Any activity that harms the Platform, other users, or third parties.

10. DATA & CONTENT UPON TERMINATION
Upon account termination, Creators may request an export of their data within 30 days. After 30 days, creavio may permanently delete all Creator Content and data associated with the terminated account.

11. MODIFICATIONS TO TERMS
creavio reserves the right to modify these Terms at any time. Material changes will be communicated via email and in-platform notification at least 30 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the modified Terms.

12. GOVERNING LAW
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

13. SEVERABILITY
If any provision of these Terms is held unenforceable, the remaining provisions shall continue in full force and effect.

14. SUBSCRIPTION, BILLING, AND AUTO-RENEWAL

14.1. Plans. creavio offers a free plan and paid subscription plans with different feature sets and usage limits. Current plan details and pricing are available at creav.io/pricing.

14.2. AUTO-RENEWAL DISCLOSURE (REQUIRED BY CALIFORNIA LAW). PAID SUBSCRIPTIONS AUTOMATICALLY RENEW. IF YOU SELECT A PAID PLAN, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUAL) AT THE THEN-CURRENT PRICE UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. BY COMPLETING CHECKOUT, YOU EXPRESSLY AUTHORIZE CREAV TO CHARGE YOUR PAYMENT METHOD ON A RECURRING BASIS FOR THE SELECTED PLAN PRICE PLUS ANY APPLICABLE TAXES. YOUR SUBSCRIPTION WILL CONTINUE AND YOU WILL CONTINUE TO BE CHARGED UNTIL YOU CANCEL. You can view your renewal date and cancel at any time in Settings → Billing.

14.3. California Automatic Renewal Law. For users in California, the following applies in accordance with Cal. Bus. & Prof. Code §§17600–17606 (as amended July 1, 2025):
(a) OFFER TERMS: The subscription price, billing frequency, and the fact that your subscription automatically renews are disclosed at checkout and in your subscription confirmation email.
(b) CANCELLATION: You may cancel your subscription at any time using the cancellation flow in Settings → Billing (one click, no phone call required). You will retain access to paid features through the end of the current paid period. No cancellation fee applies.
(c) MATERIAL CHANGE NOTICE: If creavio changes the subscription price or materially changes the terms of your subscription, we will provide advance notice to your email address at least 30 days (or 15 days for an annual plan renewal) before the change takes effect, and you may cancel before the change takes effect without penalty.
(d) ANNUAL PLAN REMINDER: If you subscribe to an annual plan, creavio will send a reminder to your email address 15–45 days before your annual renewal date, disclosing the renewal date, the price to be charged, and how to cancel.

14.4. Price Changes. creavio may change subscription prices for future billing periods with at least 30 days' written notice to your account email. Price changes take effect at the start of your next billing period following the notice period.

14.5. Cancellation. You may cancel your subscription at any time through Settings → Billing. Upon cancellation, your paid features remain accessible through the end of the current billing period. After that, your account reverts to the free plan (if available) or read-only mode. creavio complies with the FTC's Click-to-Cancel requirements — cancellation requires no more steps than signup and can be completed entirely online without calling a phone number or sending mail.

14.6. Refund Policy. creavio does not provide refunds for partial billing periods or for any portion of an annual subscription already in progress, except where required by applicable law. If you cancel mid-cycle, you retain access until the end of that cycle. Exceptions may be made at creavio's sole discretion. To request a refund exception, email billing@creav.io within 14 days of the charge.

14.7. Platform Fees. creavio charges a platform fee on payments processed through the Platform on your behalf (invoices, booking deposits). The fee percentage varies by plan and is disclosed in your plan details. Fees are deducted automatically before funds are transferred to your connected payment account.

14.8. Payment Processing. All payments are processed by Stripe, Inc. By using paid features, you also agree to Stripe's Services Agreement (stripe.com/legal). creavio does not store credit card numbers. All payment data is handled by Stripe in compliance with PCI DSS Level 1.

14.9. Free Plan Limitations. The free plan includes limited storage, email sends, and features. creavio reserves the right to modify free plan limits with 30 days' notice.

14.10. Chargebacks. If you initiate an unjustified chargeback or payment dispute, creavio reserves the right to suspend your account pending resolution. Fees incurred by creavio due to chargebacks may be passed through to you.

15. EMAIL & COMMUNICATIONS
15.1. Transactional Emails. By using the Platform, you consent to receive transactional emails related to your account, bookings, invoices, contracts, and galleries. These cannot be opted out of while your account is active.
15.2. Marketing Emails. creavio may send product updates, tips, and promotional emails. You may opt out at any time through your dashboard settings or by clicking the unsubscribe link in any marketing email.
15.3. Creator Email Responsibility. When you use creavio to send emails to your clients, you are the sender under CAN-SPAM, GDPR, and other applicable laws. You are solely responsible for obtaining appropriate consent, including accurate sender information, and honoring unsubscribe requests. creavio provides tools to help with compliance but does not guarantee compliance on your behalf.

16. SERVICE AVAILABILITY
16.1. Target. creavio targets 99.9% monthly uptime on a best-effort basis, measured at the Platform API edge, excluding scheduled maintenance announced in advance and force majeure events.
16.2. Status. Current platform status and historical uptime are published at status.creav.io (when available) and at creav.io/trust.
16.3. Incident Response. creavio maintains a documented incident-response process, including 72-hour breach notification to affected Creators per our Data Processing Addendum §7.
16.4. Support. Paid plans include email support; response-time targets are published on the pricing page. creavio does not offer an enterprise SLA credit program at this time.

17. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Acceptable Use Policy, AI Content Policy, Data Processing Addendum, DMCA Policy, and (for Agency-tier accounts) the Agency Services Addendum, constitute the entire agreement between the Creator and creavio.

18. AI-GENERATED CONTENT DISCLAIMER

18.1. creavio's Platform includes AI-powered writing, copy generation, SEO optimization, and content tools. Output from these tools is AI-generated and may be inaccurate, incomplete, or require editing.

18.2. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, EDITING, AND TAKING RESPONSIBILITY FOR ANY AI-GENERATED CONTENT BEFORE PUBLISHING OR USING IT. CREAV MAKES NO WARRANTY THAT AI-GENERATED CONTENT IS ACCURATE, ORIGINAL, NON-INFRINGING, OR SUITABLE FOR ANY PURPOSE.

18.3. AI-generated text, metadata, and copy produced on the Platform must not be represented as human-authored where disclosure is legally required. Creators bear full responsibility for compliance with any applicable AI disclosure laws in their jurisdiction.

18.4. Creators must not use creavio's AI tools to generate content that violates the Acceptable Use Policy, including defamatory, deceptive, or infringing content.

19. SOCIAL PUBLISHING & CONNECTED ACCOUNTS
19.1. Publisher Responsibility. When you use creavio to connect a social, advertising, or business account and to create, schedule, or publish content, you are the publisher of that content and are solely responsible for it, including all rights, licenses, consents, and permissions, and for compliance with each connected platform's terms, developer policies, advertising policies, and community standards. creavio does not review, approve, or endorse content you publish.
19.2. Authorized Accounts Only. You may connect and operate only accounts you own or are authorized to manage. Connecting or posting to an account you are not authorized to manage is a material breach of these Terms.
19.3. Platform Penalties. You are responsible for any suspension, restriction, takedown, or penalty a platform imposes in connection with your activity, including activity creavio facilitates on your instruction.

20. AGENCY TIER & MANAGED WORKSPACES
20.1. If creavio enables your account for the Agency tier — operating creavio on behalf of third-party brands or businesses ("Brands") — your use of those features is additionally governed by the Agency Services Addendum at creav.io/legal/agency-terms, which is incorporated into these Terms by reference.
20.2. Authority. You represent and warrant that you are authorized by each Brand to operate its workspace, connect and operate its accounts, and publish on its behalf, and you will indemnify creavio for any claim arising from your lack of, or exceeding of, that authority. creavio contracts only with you, has no relationship with any Brand, and relies entirely on your authorization. The Agency Services Addendum governs the full terms of Agency-tier use.