Agency Services Addendum

CREAV AGENCY SERVICES ADDENDUM
Last Updated: June 12, 2026

This Agency Services Addendum ("Addendum") supplements and forms part of the creavio Terms of Service ("Terms"). It applies only to accounts that creavio enables for the Agency tier and that use creavio to manage social media, advertising, media, analytics, or related services on behalf of one or more third-party brands or businesses ("Brands"). By using the Agency tier, you ("Agency," "you") agree to this Addendum in addition to the Terms. Capitalized terms not defined here have the meaning given in the Terms. If this Addendum conflicts with the Terms, this Addendum controls for Agency-tier activity.

1. DEFINITIONS
1.1. "Agency" means a creavio account enabled for the Agency tier that operates one or more Managed Workspaces on behalf of Brands.
1.2. "Brand" (or "Client") means a third-party business, organization, or individual on whose behalf the Agency uses creavio. A Brand is not a party to the Terms or this Addendum and has no contractual relationship with creavio.
1.3. "Managed Workspace" means a creavio workspace that the Agency creates or operates to deliver services for a Brand.
1.4. "Act-as-Client Session" means a scoped, audited, revocable session in which an authorized Agency user operates within a Managed Workspace.
1.5. "Connected Account" means any social media, advertising, business, content, or analytics account, page, profile, or asset that the Agency connects to, or operates through, creavio on behalf of a Brand (e.g., Meta, Instagram, Facebook, Threads, TikTok, Pinterest, LinkedIn, X, Google, Google Ads, and similar networks).

2. ELIGIBILITY & SCOPE
2.1. The Agency tier is made available at creavio's discretion and may be enabled or disabled per account. Agency features (act-as-client operation, multi-Brand management, cross-Brand AI, per-Brand account connection) are limited to a defined capability set (social media, media library, analytics, and AI media analysis) and do not include money movement, invoicing, contracts, proposals, or CRM on behalf of Brands.
2.2. The Agency is solely responsible for its own relationships, engagements, and agreements with each Brand. creavio is a technology platform only and does not provide, endorse, supervise, or guarantee the services the Agency delivers to any Brand.

3. AUTHORIZATION & AGENCY-OF-RECORD WARRANTY
3.1. AUTHORIZATION. The Agency represents, warrants, and covenants that, for every Brand and every Connected Account it manages through creavio, it holds all necessary right, authority, authorization, and consent from that Brand to: (a) create and operate a Managed Workspace for the Brand; (b) connect, access, and operate the Brand's Connected Accounts; (c) create, schedule, publish, modify, and delete content on the Brand's behalf; and (d) access, process, and store the Brand's data and the data of the Brand's customers and contacts through creavio.
3.2. ONGOING AUTHORITY. The Agency will maintain such authorization for the entire period it operates a Managed Workspace or Connected Account, and will immediately cease operating any Workspace or Account for which its authority has ended, been revoked, or expired.
3.3. PROOF OF AUTHORITY. The Agency will, upon creavio's reasonable request, promptly provide evidence of its authority to act for any Brand. creavio has no obligation to verify, and does not verify, the Agency's authority; creavio relies entirely on the Agency's warranty in this Section 3.
3.4. RELIANCE. The Agency acknowledges that creavio enables Agency features in reliance on this Section 3, that creavio has no direct relationship with any Brand, and that the Agency's authority is the sole legal basis on which creavio processes Brand data and publishes Brand content.

4. POINT-OF-CONNECT ATTESTATION
4.1. When the Agency connects a Connected Account or creates a Managed Workspace, creavio may require the Agency to affirmatively attest that it is authorized by the relevant Brand to manage that Account or Workspace. Each such attestation is a representation under Section 3, is logged with the attesting user and timestamp, and may be relied on by creavio and any affected platform.
4.2. A false attestation is a material breach of the Terms and this Addendum and is grounds for immediate suspension or termination under Section 11.

5. RESPONSIBILITY FOR CONTENT & PUBLISHING
5.1. PUBLISHER OF RECORD. The Agency is the publisher of, and is solely responsible for, all content it creates, schedules, or publishes through creavio on behalf of any Brand, including all copy, images, video, advertising, and AI-assisted output. creavio does not review, approve, or endorse such content.
5.2. RIGHTS & LICENSES. The Agency represents and warrants that it (or the relevant Brand) owns or has obtained all rights, licenses, consents, and permissions necessary for all content published through creavio, and that such content does not infringe, defame, or violate the rights of any person.
5.3. AI-ASSISTED CONTENT. creavio's AI features may generate captions, plans, analyses, and other output. Such output may be inaccurate, incomplete, or require editing. The Agency is solely responsible for reviewing and approving all AI-assisted output before it is published on a Brand's behalf, consistent with the AI provisions of the Terms.
5.4. MESSAGING & MARKETING. Where the Agency sends email, SMS, or other communications on a Brand's behalf, the Agency is the "sender" and is solely responsible for compliance with CAN-SPAM, TCPA, GDPR, and other applicable laws, including obtaining and maintaining all required consents and honoring opt-outs.

6. CONNECTED PLATFORMS & THIRD-PARTY TERMS
6.1. Each Connected Account is governed by the terms, developer policies, advertising policies, and community standards of the platform that operates it (collectively, "Platform Terms"). The Agency will comply, and will ensure each Brand's use complies, with all applicable Platform Terms.
6.2. The Agency is responsible for any suspension, restriction, takedown, or penalty imposed by any platform in connection with the Agency's activity, including activity creavio facilitates on the Agency's instruction.
6.3. Some platform integrations rely on business-level access mechanisms (for example, Meta System Users / Business Manager partner access or platform advertising APIs). The Agency authorizes creavio to facilitate such access solely to provide the Agency-tier services, and remains responsible for the Brand authorization required for that access under Section 3.

7. DATA PROTECTION ROLES
7.1. With respect to Brand data and the personal data of a Brand's customers and contacts processed through a Managed Workspace, the Agency (and/or the Brand) is the Data Controller and creavio is a Data Processor or sub-processor, acting only on the Agency's documented instructions. The Data Processing Addendum governs this processing, and references to "Controller" / "Creator" there include the Agency for Agency-tier activity.
7.2. The Agency is responsible for the lawful basis, notices, and consents required for its processing of Brand and Brand-customer data, and for responding to data-subject requests relating to that data. creavio will provide reasonable assistance as described in the Data Processing Addendum.
7.3. Each Managed Workspace is data-isolated from every other workspace. The Agency will not attempt to access data across Brands except through the audited, revocable session mechanisms creavio provides.

8. NO CREAVIO–BRAND RELATIONSHIP; RESELLER DISCLAIMER
8.1. creavio contracts solely with the Agency. creavio has no agreement with, and owes no obligations or liability to, any Brand. The Agency will not represent that creavio is a party to, guarantor of, or responsible for the Agency's services to any Brand.
8.2. The Agency is solely responsible for its own pricing, billing, contracts, service levels, and support with its Brands. Any commitment the Agency makes to a Brand is the Agency's alone.
8.3. The Agency will not use creavio's name, marks, or platform in a way that implies creavio endorses the Agency or any Brand, except as permitted in writing.

9. INDEMNIFICATION
9.1. In addition to the indemnification in the Terms, the Agency will indemnify, defend, and hold harmless creavio and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) the Agency's lack of, or exceeding of, authority to act for any Brand or to operate any Connected Account; (b) any content the Agency creates, schedules, or publishes through creavio; (c) the Agency's breach of any representation, warranty, or obligation in this Addendum; (d) any dispute between the Agency and a Brand or any of the Brand's customers; (e) the Agency's violation of any Platform Terms or applicable law; and (f) any claim by a Brand or a Brand's customer relating to the Agency's use of creavio.

10. BILLING
10.1. Agency-tier fees are charged to the Agency as disclosed at creav.io/pricing or in the Agency's plan. The auto-renewal, cancellation, and refund terms of the Terms apply.
10.2. creavio does not bill Brands and has no payment relationship with any Brand. Fees the Agency charges its Brands are solely between the Agency and the Brand.

11. SUSPENSION, TERMINATION & OFFBOARDING
11.1. creavio may suspend or disable Agency features, a Managed Workspace, or a Connected Account at any time, with or without notice, if creavio reasonably believes the Agency lacks authority, has made a false attestation, has violated Platform Terms or law, or presents a risk to creavio, a Brand, or any platform.
11.2. The Agency is responsible for offboarding a Brand when their relationship ends, including disconnecting Connected Accounts and arranging for the disposition of the Brand's data. Unless the Agency and Brand agree otherwise, the Agency will, on request, export or transfer the Brand's data and cease operating the Managed Workspace.
11.3. As between the Agency and creavio, the Agency is responsible for resolving any dispute with a Brand over ownership of, or access to, a Managed Workspace, its content, its Connected Accounts, or its data. creavio may rely on the Agency's instructions until notified otherwise through its standard processes.
11.4. On termination of the Agency tier, the data-return and deletion provisions of the Terms and the Data Processing Addendum apply to each Managed Workspace.

12. GENERAL
12.1. This Addendum is incorporated into and governed by the Terms, including their limitation of liability, dispute-resolution, arbitration, class-action waiver, and governing-law provisions.
12.2. creavio may update this Addendum as described in the Terms' modification provision. Continued use of Agency features after the effective date constitutes acceptance.

Questions about this Addendum: legal@creav.io